FAQs
General Questions
What makes Mpumelelo Services different from other brokers?
As an independent broker with nearly two decades of experience, we offer unbiased advice across multiple insurers. Our Black-owned status, award-winning service, and commitment to transformation set us apart. We're not just insurance brokers—we're your partners in success.
Do I pay extra for using a broker?
No, our services are free to you. We're compensated by insurance companies, but this doesn't influence our recommendations. In fact, we often negotiate better rates than you could get directly.
Can you help if I already have insurance?
Absolutely! We provide free policy reviews to ensure you have adequate coverage at competitive rates. Many clients save money while improving their coverage after our review.
How long does it take to get a quote?
We contact you within 24 hours of receiving your request. Simple quotes can be provided immediately, while complex commercial solutions may take 2-3 days for comprehensive proposals.
What information do I need for a quote?
Basic contact information and details about what you want to insure. For vehicles, we need registration details. For homes, the address and replacement value. Our advisors guide you through exactly what's needed.
Are quotes really free with no obligation?
Yes, absolutely. You're under no obligation to purchase any insurance through us. We believe in earning your business through superior service and value.
How do I claim?
Call our 24/7 claims hotline at 0800 XXX XXX. We'll guide you through the process, liaise with the insurer, and advocate on your behalf throughout.
What happens after I report a claim?
We immediately log your claim, advise on required documentation, coordinate assessors if needed, and keep you updated throughout the process until settlement.
Can you help with claims from policies not placed through you?
While we primarily assist our clients, we're happy to provide guidance on the claims process even if we didn't place your insurance.
Do you only work with certain insurers?
We maintain partnerships with all major South African insurers and many specialized providers. This independence ensures we find the best solution for your needs.
Can you handle all my insurance needs?
Yes! From personal insurance to complex commercial solutions, medical aid to retirement planning, we're your one-stop insurance and financial services provider.
What areas do you service?
While our offices are in major centers, we service clients nationally through phone, email, and digital channels. Many clients we've never met in person have been with us for years.
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Let’s Build Success Together
Discover how our values-driven approach and nearly two decades of expertise can protect what matters most to you.